IRCTC's AI Chatbot, AskDisha 2.0, Streamlines Train Ticket Booking, Refunds & Information

To streamline train ticket bookings and enhance access to railway services, the Indian Railways Catering and Tourism Corporation (IRCTC) offers AskDisha 2.0, an AI-powered chatbot. This tool provides a range of services, from booking tickets to processing refunds and accessing essential information.

Here's a comprehensive overview of the IRCTC's AI chatbot:

What is AskDisha 2.0?

AskDisha 2.0, or Digital Interaction to Seek Help Anytime, is an AI and machine learning-based chatbot powered by CoRover.AI. It supports Hindi, English, and Hinglish, and is accessible on both the IRCTC mobile app and website.

This chatbot simplifies various services, including:

• Ticket booking
• PNR status checks
• Ticket cancellations

Users can perform these actions using simple text or voice commands.

Key Services Offered by AskDisha 2.0

AskDisha 2.0 supports a wide array of services, including:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS (Electronic Reservation Slip)
• Print & Share E-Ticket

How to Access AskDisha 2.0

Accessing AskDisha 2.0 is straightforward:

• IRCTC Website:

  • Visit the official IRCTC website.
  • Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
  • Type your query in the text box or use the microphone icon for voice commands.

• IRCTC Rail Connect App:

  • Download the IRCTC Rail Connect app on your smartphone.
  • Find the AskDisha 2.0 icon and input your query via text or voice.